“Ten years ago “remote support” consisted of telephone support for everyone except the largest corporations. It was very rare in the mid-market and virtually unheard of in the SMB space. Now Cousin Larry the Trunk Slammer does remote support with ease.”
“Managed services is not about flat fee pricing.
Managed services is not about all you can eat.
Managed services is not a fad that will disappear in the next year or so, allowing you to go back to being break/fix and disorganized.
Managed Services means that you use modern tools to provide a higher level of support that un-professional, un-trained, un-connected, techno-goobers cannot provide.”